💜 FREE SHIPPING: CANADA ORDERS OVER $60 USD | US OVER $70 USD | INTERNATIONAL $80 USD 💜

IS SHIPPING FREE?

Shipping cost is free to domestic orders in Canada over $60 USD. Shipping cost is free to the US over $70 USD and international over $90 USD

 

CAN I GET A REFUND?

All sales are final unless your item arrives damaged or the wrong item has been shipped. If damaged, please review our returns and refund policy. Kindly email us at customercare@xiolashop.com and provide photos of the problem and we will initiate a return or replacement.

 

MY ORDER HAS BEEN DELAYED. WHAT DO I DO?

Postal delays aren't uncommon so if the package is still within the allotted time where it's not considered a lost package, wait for it to be delivered to you.


WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from my store and I will do the best effort to get your order as fast as they can! Due to the popularity of our products, please view our shipping policy here for more information on shipping times.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

If an order gets stuck or lost, sent back during the delivery process, we apologize! The postal service and carrier service is out of our control. Please see our refund and return-policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

You may be liable to pay for duties and taxes once you receive your order. Import duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your customs office in your country. Payment of these charges and taxes are your responsibility and will not be covered by us. For further details of charges, please contact your local customs office.