Refund Policy

Last updated: January 2025

We want you to be absolutely thrilled with your purchase! But since we sell digital products, our refund policy works a little differently than a typical store. Here's everything you need to know.

The Short Version

Digital products are non-refundable once downloaded.

Because digital files can't be "returned" like a physical product (you'd still have the files!), we generally cannot offer refunds after you've downloaded your purchase. This is standard practice for digital goods and helps us continue creating awesome products for you.

Before You Buy

We want you to make informed decisions! That's why we provide:

• 📸 Detailed product images and previews
• 📝 Complete product descriptions
• 💬 The ability to ask questions before purchasing
• 🎁 Free samples and freebies so you can try our style

Not sure if something's right for you? Reach out first—we're happy to help!

When We WILL Issue a Refund

We understand things don't always go perfectly. We'll gladly help in these situations:

Defective or Corrupted Files

If you download a file and it's corrupted, broken, or doesn't work as described, let us know right away. We'll either:

• Send you a working replacement, or
• Issue a full refund

Wrong Product Delivered

Oops! If we somehow sent you the wrong product (hey, we're human!), we'll make it right immediately with the correct files or a refund.

Duplicate Purchase

Accidentally bought the same thing twice? No problem—we'll refund the duplicate.

Major Undisclosed Issues

If a product has a significant issue that wasn't mentioned in the description and we can't fix it, we'll work with you on a solution.

When We Can't Offer a Refund

To be fair to everyone (including us!), we can't refund:

• ❌ "I changed my mind" after downloading
• ❌ "I don't know how to use it" (but we CAN help you learn!)
• ❌ "It doesn't match my expectations" when the product matches its description
• ❌ Purchases made more than 30 days ago
• ❌ Products where you've already used or published the files

Let's Try to Fix It First

Before requesting a refund, please reach out to us! Often we can solve the problem:

• 🔧 Technical issues? We'll help troubleshoot
• ❓ Confused about how to use something? We'll walk you through it
• 😕 Not what you expected? Let's talk about what you need

We genuinely want you to succeed with our products. Give us a chance to help!

How to Request a Refund

If you have a valid refund situation:

1. Email us at shop@xiolashop.com
2. Include your order number
3. Describe the issue (screenshots help!)
4. We'll respond within 1-2 business days

Approved refunds are processed back to your original payment method within 5-10 business days (depending on your bank).

Cancellations

Since digital products are delivered instantly, orders cannot be cancelled after purchase. The download link is sent immediately, so please make sure you want the product before completing checkout.

Questions?

We're here for you! If you're unsure about anything before or after your purchase, just reach out:

📧 Email: shop@xiolashop.com

We appreciate your understanding and support! 💕