Need Help? Contact us at firstname.lastname@example.org
Monday - Friday 8:00AM - 8:00PM EST
Phone: (416) 792-0250Shipping cost is free to domestic orders in Canada over $60 USD. Shipping cost is free to the US over $70 USD and international over $90 USD.
All orders will be dispatched within 2-5 business days. During peak periods this may increase. Xiola Shop is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
To keep shipping costs as low as possible for you, standard shipping within Canada is UNTRACKED. We may track for bigger/heavier items.
Standard shipping to the US/Internationally is UNTRACKED for light or small items such as stickers/prints/keychains, but tracked for bigger/heavier items.
We ship worldwide. As a guide, here are the expected delivery times to the following countries:
- North America 2 - 7 business days
- Europe 7 - 25 business days
- Australia, New Zealand and Oceania: 7 - 25 business days
- Asia Pacific: 7 - 25 business days
- Latin America and the Caribbean: 7 - 25 business days
- North Africa and the Middle East: 7 - 25 business days
- Sub-Saharan Africa: 7 - 25 business days
We will do our best to meet these shipping estimates, but we cannot guarantee them. Actual shipping time will depend on the shipping method you choose.
Please note that we cannot influence shipping times and there may or may not be additional delays due to world events.
Xiola Shop does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.
Xiola Shop may help to trace a missing parcel, however, if untracked shipping is selected, it is the customer's responsibility to follow up with the carrier.
If you selected tracking, please contact me. For tracked domestic packages that show no sign of movement after 30 days or no tracking updates and we will issue you a refund.
For international, 60 days of shipping time with no sign of movement or tracking updates and we will issue you a refund.
Xiola Shop is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability or shipping carriers.
CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. Xiola Shop is not responsible for delays due to customs.